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Secure a
challenging position that facilitates growth and development in leadership
skills, business acumen, and information technology, while significantly
contributing to the successful achievement of corporate objectives.
Computer
Learning Center, Network Engineering Management Diploma
January 1998
– November 1998
Technical /
Vocational School, Hurst, Texas
Graduated
with MCSE Certification in November of 1998
IT Technician
August 2013 – November 2014
Aspire Home
Care and Hospice - Lawton, Oklahoma
IT Technical
Support for 13 offices across Southern Oklahoma. This includes phone
support and in person support given by driving to other offices as
necessary. Responsible for creating user accounts, building out PC's and
setting up mobile devices for users as needed. Also involves training users
in the use of said devices. Work with vendors to order and obtain equipment
necessary to supply new hires and / or current employees with whatever may
be needed to perform job functions. I organize and keep spreadsheets
current and up to date regarding equipment out, equipment available, and
non-working equipment. Perform printer maintenance as necessary. Assisted
in major phone / device rollout for all nurses across all 13 offices. Also
am assisting with upgrading of network equipment in all offices. This
includes the setup of new internet in some offices as well as the
replacement of switches, routers, and other devices. I strive to provide
excellent customer service and support for all employees in all 13 offices.
Service Desk
Analyst
September 2012 – April 2013
FTS
International - Fort Worth, Texas
Provided
100% Technical Phone Support. Calls included help setting up email on
mobile devices, problems with MS Office suite including MS Word, Excel, and
Outlook. Also supported VPN Connectivity issues as well as local network
connection issues. This included printer support as well. Provided support
for both desktop and laptop computers. Also provided support for Android,
iPhone, and Blackberry devices. Printer connectivity issues, and user
account creation in a Windows Active Directory environment.
Microcomputer
Specialist I
February 2010 – November 2011
Power
Engineers - Fort Worth, Texas
Provided
initial employee support for technical inquiries received via telephone
and/or email. This included support for Adobe products, MS Office products,
Sophos Antivirus, and Windows XP and Windows 7 issues. Would then assess
the nature of the user’s problem and resolve simple to complex support
issues over the phone if possible. For more complex issues, such as
hardware failure; would then transfer customers to second-level Service
Desk Queue. If caller was local...would then provide second-level support
for customer myself. Provided phone and hands on support to multiple users
in offices across Texas. (Houston, Benbrook, Austin, and Dallas). Performed
local and remote troubleshooting of hardware, software, network, telephone,
and AV problems. Collected and documented all issues, symptoms, testing
performed, and resolutions for each support request. Performed
hardware installation, maintenance, troubleshooting and repair as
necessary. Performed software installations, upgrades and patches. Provided
both informal/formal training to end-users. Worked with Department managers
to identify hardware needs for new and existing employees. Configured and
prepared new workstation hardware for deployment to end-users.
Customer
Technical Support Specialist September 2008 – January 2009
Dyncorp
International LLP - Fort Worth, Texas
Provided
technical phone support to more than 2000 users across the United States
and around the world. This included Microsoft Office, Windows XP and
Windows Vista Support. Supported Dell Desktop PC’s as well as Laptops.
Troubleshot and resolved Cisco VPN Connectivity Issues. Created New User
Network Accounts in Active Directory as well as MS Exchange Mailboxes.
Imaged and restored images using the Knoppix (Linux Based) imaging system.
Used CA Unicenter Service Desk software to log tickets as well as track
ticket progress.
Network
Access and Support Specialist
September 2007 – July 2008
G-Tech
Technical Services - Irving, Texas
10 Month
Contract position at Mercedes Benz Financial. Primary objective was to help
coordinate, prepare, execute, and follow up with a company move for 200+
users from original location in Roanoke, TX to new facility in Westlake,
TX. Once the move was completed…stayed on to ensure network and computer
stability. Also was responsible for creation of Network logon and user
accounts using Active Directory and Admin.Net application. Created and
maintained shared Drive access for local users. Provided second level
support for PC hardware, software, and network connectivity issues.
Desktop
Support Technician
June 2006 – August 2007
Kenneth
Copeland Ministries - Newark, Texas
Provided
second level support for 500 on site users. This included PC and Laptop
support as well as Printer, Blackberry, and Copier support. Troubleshot MS
Office Suite and Windows XP related issues including PC Configuration and
Network Connectivity issues.
Support
Technician
June 2001 – April 2006
Mannatech,
Inc. - Coppell, Texas
Sr. Support
Technician (Promoted
to this position in August 2005)
Provided
Basic Network Support such as tape backup and creation of user accounts and
administration of shared drive access. Also provided Senior Level Desktop
Troubleshooting and Support to lower level groups to maintain and support
over 500 Internal Employees.
Desktop
Support Technician (Promoted
to this position in March 2002)
Provided
level 2 troubleshooting and problem resolution for nearly 400 Internal
Employees. Planned and coordinated multiple Departmental moves across
Mannatech Corporate Office. Successfully planned and completed desktop
rollout of 170 machines to various groups in the Corporate Office. Provided
Training, Orientation, and Support for new Desktop Support and Help Desk
Personnel.
Help Desk
Support Technician (Began
position in June 2001)
Provided
level 1 troubleshooting and support to Mannatech Employees via phone
support and face to face contact. Built out new PC’s for newly hired
employees using Acronis True Image Software Imaging System. Assisted in
Windows 2000 to Windows XP Operating System Migration for all departments
in the Corporate Office. Provided HP and Dell Printer, Desktop, and Laptop
Support.
Technical
Support Analyst / Access Control
June 1999 – February 2001
Ameritrade
Holdings – Fort Worth, Texas
Provided
Network and Help Desk support to over 3500 Internal Employees via telephone
support. Provided Level III Support to Service Desk and Local Site Support
Groups. Administered NT User Accounts for all Internal Employees.
Administered Shared Data through NTFS and Share Permissions. Administered
Exchange 5.5 Public Folders and Arc-Serve Tape Backups for Fort Worth
Servers.
OVERVIEW
John L
Curbello has over fifteen years of Help Desk and Desktop Support expertise,
combined with a track record of success in resolving complex issues and
delivery of resolutions to large scale projects such as OS Implementation
and Desktop Rollouts. He has an excellent track record of developing strong
customer relationships and has been recognized on multiple occasions for
those relationships with various Employee of the Month honors. He is
dedicated to improving team efficiency and productivity, as well as
establishing, initiating, and supporting new policies, procedures, and
Service Level Agreements. He has been recognized for his ability to assist
and educate customers so as to prevent recurring issues. He has the desire,
ambition, and ability to learn new technologies, systems, and procedures in
a quick, effective manner. He is responsible, honorable, and has a personal
commitment to quality and success. Not only for him…but for his team and
company overall.
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